GCC Case Study: UK Consulting company JV – TESM India
Executive Summary
UK based IT consulting company wanted to set up operations in India to support it’s clients in USA, UK and Europe while reducing operating costs and ensuring delivery of a range of services of high quality.
A JV was set up in India to form a company to run the operations and offices were established in Pune and Bengaluru.
One of the major assignment handled was for the IT operations and end user support for a US based Fortune 500 Pharma Major, to support their IT Platforms. Platforms were supported through the lifecycle – end user support for existing functionality, new implementations, upgrades, testing and reporting.
A team of 35 professionals with cross functional competency was developed over a 1 year period and maintained for 3 years.
Problem Statement
The US Pharma needed to scale rapidly across multiple competency areas to support its clients.
To manage the operations for 24×7 support
- Handle multiple activities such as platform administration, upgrades, new deployments, testing, end user support and regulations compliance.
- Achieve 35-40% savings on existing running costs.
- Achieve high customer satisfaction.
Proposed Solution — India GCC as Core IT Platforms support hub
1.Setting up the India GCC as a JV company
- Dealing with FDI and company formation approvals involving the Reserve Bank of India.
2.Confirming to pharma industry norms of data protection and security.
- Ingestion & normalization pipelines for HL7, FHIR, EDI 837/835, CCDs, ADT feeds.
- Master data management & patient 360 records.
3.Support of IT platforms across lifecycle
- Risk stratification, readmission prediction, chronic-condition progression models.
- Provider quality & performance models.
4.Ramp up and ramp down of team on demand
- Care-gap closure insights, utilization monitoring, cost-of-care analytics.
5.Handling legal and financial compliance of India operations
- Scalable multi-tenant cloud architecture; observability & reliability engineering.
Financial Benefits
- 35–50% engineering & analytics cost savings
- 25–35% faster implementation cycles
- Lower data operations cost
- India-led onboarding significantly shortened go-live timelines.
- Automated pipelines replaced manual data wrangling.
- Vendor replacement & lower SI dependency
- Strong in-house delivery capability.
Non-Financial / Strategic Benefits
1.Higher product stability
- SRE and DevOps automation ensured high availability.
2.Regulatory readiness
- HIPAA, HITRUST compliant pipelines strengthened trust.
3.Rapid innovation cycles
- India engineering pods accelerated feature rollout.
