ApexGCC Engagement Models
Flexible, Scalable, and Designed for Every Stage of Your GCC Journey
Organizations across industries are increasingly leveraging India as a strategic hub for global capability building, innovation, digital transformation, and operational excellence. However, no two enterprises follow the same path. Some are in early exploration mode, others seek turnkey execution, and many want a hybrid model that balances speed with control.
ApexGCC offers flexible engagement models that give clients the freedom to choose how much ownership, governance, and operational responsibility they want to retain. Whether you seek advisory support, a build-ready GCC, a fully managed BOT, or a co-managed operating construct, our models ensure clarity, speed, governance, and long-term value.
Below are our core engagement models refined and structured for clear understanding, decision-making, and strategic alignment.
1. CONSULT (Advisory-Only Model)
About the Model
The Consult model is designed for organizations that are exploring India entry, evaluating GCC potential, or building a business case for their global leadership. This model focuses on strategy, feasibility, risk–reward assessment, and foundational planning. It provides clarity on whether a GCC is right for the enterprise, how it should be structured, and what value it can unlock.
Apex Responsibilities
- Conduct GCC feasibility assessments
- Perform portfolio & offshorability analysis
- Design high-level operating models & org structures
- Develop cost, talent, and location strategies
- Prepare financial models and business cases
- Facilitate leadership alignment & decision support
Client Responsibilities
- Share strategic objectives and long-term priorities
- Provide required data inputs and functional insights
- Review findings and validate assumptions
- Make Go/No-Go decisions
When to Use
- Early exploration stage
- Leadership alignment required before investment
- Need for a clear, data-backed thesis for India entry
Evaluating cost, capability, and scalability benefits
2. PMO (Advisory + Governance Model)
About the Model
This model blends strategic advisory with structured execution governance. ApexGCC establishes and runs the Program Management Office (PMO) to coordinate multiple workstreams, partners, and stakeholders while the client retains full operational control.
Apex Responsibilities
- Setup and run PMO governance
- Develop transition & risk management frameworks
- Drive vendor coordination and partner alignment
- Execute process blueprinting and SOP documentation
- Lead change management, communication & readiness
- Ensure progress tracking and milestone delivery
Client Responsibilities
- Lead functional decision-making
- Execute services & day-to-day operational tasks
- Manage hiring, people on client roles, internal approvals & budgeting
- Participate in joint governance forums
When to Use
- When internal leadership exists but execution structure is needed
- When multiple teams (IT, HR, Facilities, Security, etc.) must be synchronized
- When the GCC requires disciplined, milestone-driven setup
- Ideal for organizations wanting control + expert governance
3. GCC (Captive Build-Only Model)
About the Model
In this model, ApexGCC builds the GCC end-to-end including legal entity, infrastructure, IT readiness, talent hiring, and governance setup after which the client takes full operational ownership from Day 1 of go-live. This provides fast, low-risk entry while keeping the GCC fully captive from inception.
Apex Responsibilities
- Entity structuring, registrations & statutory compliance
- Real estate selection and infrastructure build-out
- IT setup, cybersecurity readiness & connectivity
- Talent hiring support (people on client payroll)
- Policy, compliance & governance framework design
- Transition preparation & PMO support
Client Responsibilities
- Full control over Strategy, Culture, IP and delivery
- Take over and run operations post-build
- Hire key leadership roles
- People on client payroll
- Lead functional ownership & delivery
- Manage SLAs, KPIs, and ongoing governance
When to Use
- Organizations with existing operational capability
- Companies that want a captive GCC from Day 1
- Firms seeking speedy setup without externalizing operations
Ideal when control, culture, and IP sensitivity are high
4. BOT (Build–Operate–Transfer Model)
About the Model
The BOT model offers a turnkey, low-risk GCC setup where ApexGCC builds, operates, stabilizes, and then fully transfers the GCC to the client after a defined maturity period. This ensures a seamless, stable ramp-up while reducing early-stage complexity for the client.
Apex Responsibilities
- End-to-end GCC build (Entity, Infra, IT, Hiring)
- Workforce management and service delivery
- Operational execution with SLAs & KPIs
- Day-to-day governance, compliance & reporting
- Knowledge transfer and transition design
- Full transfer of people, processes & operations
Client Responsibilities
- Define strategic priorities and success metrics
- Approve budgets, scale plans & functional scope
- Assume full ownership after transition period
- Embed GCC into global operating model post-transfer
When to Use
- Clients new to India or offshore markets
- Enterprises requiring turnkey execution + predictable outcomes
- Companies wanting to defer operational ownership until maturity
Ideal for rapid scaling with minimal early-stage overhead
5. HYBRID (Co-Managed GCC Model)
About the Model
The Hybrid model is a shared-operating construct where ApexGCC and the client jointly run the GCC. The client retains ownership of strategic and core functions, while Apex manages enabling operations or specific delivery components.
This model provides high flexibility, fast scaling, and reduced internal burden while preserving strategic control.
Apex Responsibilities
- Infra & IT setup and ongoing support
- Staffing support for select functions
- Run non-core operations (HR Ops, Finance Ops, L1 IT, back-office)
- Provide talent/delivery pods as needed
- PMO oversight & governance participation
Client Responsibilities
- Control over Strategy, Culture, IP and delivery
- Lead strategic and core delivery functions
- Maintain cultural integration & leadership
- Own workload decisions & operational priorities
- Manage SLAs and core business processes
When to Use
- Organizations needing speed + flexibility
- Companies not ready for a full captive or full externalization
- Firms wanting a phased journey toward a future captive model
- Enterprises requiring shared accountability and transparency
Why ApexGCC Engagement Models Deliver Superior Value
- Built for flexibility: Choose the level of control and operational involvement that suits your maturity.
- Designed for speed: Proven playbooks accelerate setup, execution, and stability.
- Backed by experts: Deep GCC experience across industries and functions.
- Supported by ecosystems: Real estate, IT, staffing, tax, legal, compliance partners included.
- Future-ready: Models designed for digital, AI-enabled, and Tier-2 talent strategies.
End-to-end clarity: Every model has clearly defined roles, responsibilities, and success metrics.
Engagement Model Comparison Chart
| Model | Ownership | ApexGCC Responsibilities | Client Responsibilities | Best For | Speed | Control |
|---|---|---|---|---|---|---|
| Consult | Client | Feasibility, strategy, analysis, operating model design | Provide data, validate insights, make go / no-go decisions | Exploration, business case, leadership alignment | Medium | Very High |
| PMO | Client | PMO, governance, transition management, risk management, SOPs | Functional decisions, hiring, execution | Firms wanting control with structured execution | Medium–High | High |
| GCC Captive (Build-Only) |
Client | Build entity, infrastructure, IT, policies, hiring support | Take over operations from Day 1, lead delivery | Mature firms with internal ops capability | High | Very High |
| BOT | Partner → Client | Build, operate, stabilize, run SLAs, transfer GCC | Provide strategy, approve budgets, take over after BOT | New-to-India firms seeking turnkey, low-risk entry | Very High | Medium → High |
| Hybrid | Shared | Enable ops, non-core functions, staffing pods, PMO | Lead core delivery, strategy, culture, decisions | Firms needing flexibility and speed | High | Shared |
*** END ***